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Returns & Shipping

At Primrose we hope to make each order and return as easy as possible for you!

  • Orders will ship within one business day. 

  • We are aware that there will be times when items will not always work out. Unworn, unwashed, unaltered goods with the tag attached may be returned within 30 days.

  • All return shipping costs are the customer's responsibility. 

  • When returning an item, you are able to exchange for another item or receive an in-store credit that never expires.

  • Please keep in mind, we are unable to guarantee stock of items after purchase.

  • If the item is no longer available, it can be exchanged for another item(s) of equal value.

  • If the value of the item is less, you will receive store credit.

  • If the value of the item is more, the difference will be due at checkout.

  • All Sale/Clearance items are final.

  • We will not be responsible for purchases that are defective after being washed, worn, or altered.

  • If you are unsure of how to care for an item, please ask us. We know A LOT about garment care and will be happy to help. We want your piece to fit and last.

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